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#101 - 2131 Hartley Ave, Coquitlam
(604) 526-8155

Servicing All Lower Mainland

HomeSmart Care Plan

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24/7/365 MOORE & RUSSELL HAS YOU COVERED
MAKE LIFE EASIER AND PROTECT YOUR INVESTMENT WITH ONGOING LABOUR AND WARRANTY SERVICE FROM OUR HOMESMART CARE PLAN.

Most appliance products come with a one-year limited labour warranty.
To extend your coverage further, purchase Moore & Russell’s Homesmart Care Plan to protect against breakdowns and repairs.
Choose from three package options that help extend your manufacturer’s warranty and keep your appliances running at their best with optimum efficiency and regular cleaning and maintenance.

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ENJOY THESE BENEFITS THAT HELP YOU CARE FOR YOUR APPLIANCES.


Peace of mind
Who better to repair and service your appliances than the experts at Moore & Russell Heating? We know your product appliances and are best equipped to provide the specialized parts and service you may need in the future. We are committed and on your side when it comes to product repairs for as long as you own your coverage.

Convenient 24/7/365 call service
We’re here when you need service, every day, any time.

Freedom for up to 15 years of additional parts and replacement bills
By choosing our Premium package, we pay for the costs of parts, which means no surprises and additional charges to you.

Repairs by the experts
Moore & Russell uses licensed and trained technicians to service and repair any heating and cooling appliances. Our professionals have extensive training and provide top-quality repair on all major brands.

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PACKAGE SOLUTIONS

HOMESMART PREMIUM
The industry’s ultimate service and support (including labour and parts)
that keeps your home running at optimum temperatures.
• Priority service
• 24/7/365 emergency service
• Parts and labour on all repairs
• No diagnostic fees
• Scheduled annual equipment inspection and cleaning
• 5% discount on new equipment installations
• 10% discount on filter replacements & repairs
$34.95/month Labour, Parts and Maintenance for Furnace OR Air Conditioner OR Heat pump
$49.95/month Labour, Parts and Maintenance for Furnace AND (Air Conditioner OR Heat Pump)

HOMESMART PRO PLUS
The industry’s best labour coverage and maintenance solution for all your
heating and cooling appliances.
• Priority service
• 24/7/365 emergency service
• Labour warranty only
• Scheduled annual equipment inspection
• No diagnostic fees
• 5% discount on new equipment installations
• 10% discount on filter replacements & repairs
$22.95/month Labour and Maintenance for Furnace OR Air Conditioner OR Heat pump
$34.95/month Labour and Maintenance for Furnace AND (Air Conditioner OR Heat Pump)

HOMESMART MAINTENANCE
Your simple and affordable maintenance solution.
• Scheduled annual equipment inspection
• 5% discount on new equipment installations
• 10% discount on filter replacements & repairs
$12.95/month 23 Point Heating Maintenance Plan OR 12 Point Cooling Maintenance Plan
$21.95/month 23 Point Heating AND 12 Point Cooling Maintenance Plan

HOMEOWNER’S CANCELLATION RIGHTS

  1. The Homeowner may cancel this Agreement within 10 days from the Enrollment Date without reason.
     
  2. Your coverage under any of the memberships will be in effect until cancelled by either us or by you upon written notice to the other party in accordance with the cancellation terms provided in this Agreement. If you cancel your membership, you will remain liable to us for any outstanding amounts owing on your account. In the event that we cancel this Agreement, our liability will be restricted to a refund, if any, of the unexpired portion of any payments made, and to completing any repairs or parts placements covered by the membership for which you have notified us up to the date of termination of your membership.