Reviews
PJ Matras
02:12 14 Mar 26
We had an excellent experience with Moore and Russell installing our new high-efficiency furnace and air conditioner. From start to finish, their service was outstanding.
The person who came out to provide the quote (Jansen) was incredibly thorough and personable. He took the time to explain everything clearly, and the quote itself was competitive with no surprises along the way.
On installation day, the Moore and Russell team (led by Scott who was top notch) were all absolutely incredible. They arrived right on time, communicated clearly throughout the process, and went above and beyond to make sure everything was done properly. The final installation looks extremely professional and complete.
They were also very respectful of our space. Our mechanical room doubles as a storage area, and they thoughtfully worked around everything without making it an issue. When they finished, they cleaned up thoroughly and left everything spotless.
Another standout feature was the company’s software, which lets you know exactly when the technicians are arriving and even allows you to track them in real time. It made planning the day so much easier.
Overall, the entire experience was seamless and professional. I would highly recommend Moore and Russell to anyone looking for heating or cooling installation.
The person who came out to provide the quote (Jansen) was incredibly thorough and personable. He took the time to explain everything clearly, and the quote itself was competitive with no surprises along the way.
On installation day, the Moore and Russell team (led by Scott who was top notch) were all absolutely incredible. They arrived right on time, communicated clearly throughout the process, and went above and beyond to make sure everything was done properly. The final installation looks extremely professional and complete.
They were also very respectful of our space. Our mechanical room doubles as a storage area, and they thoughtfully worked around everything without making it an issue. When they finished, they cleaned up thoroughly and left everything spotless.
Another standout feature was the company’s software, which lets you know exactly when the technicians are arriving and even allows you to track them in real time. It made planning the day so much easier.
Overall, the entire experience was seamless and professional. I would highly recommend Moore and Russell to anyone looking for heating or cooling installation.
Cameron McRitchie
17:59 04 Mar 26
We had our furnace inspected/serviced by Nickie G. Friendly, efficient and knowledgeable.
John Trigardi
16:46 04 Mar 26
Scheduled a normal furnace check up and an issue was discovered. Nick was great as he reached out to for support to arrange for a replacement furnace - we were very fortunate to have a replacement installed same day.
Thank you Nick for alerting us to the issue and initiating the replacement furnace.
Thank you Nick for alerting us to the issue and initiating the replacement furnace.
Carrie ye
16:38 04 Mar 26
Nickie. G did a very good job today! He is super nice man and gave a detailed check of the machine.
Aaron
20:47 27 Feb 26
Great service from start to finish. Jansen on sales and Mardin Team with the install. I had an electrical question day after the completion and the response back was immediate. Easy recommend 👍
Valerie
23:03 18 Feb 26
My entire experience with the Moore and Russell team was fantastic. Nickie G who came and assessed our furnace was very knowledgable and informative. Jansen was easy to deal with for the quote and to Mardin for the installation, it was quick, efficient and well done.
I will be calling them back for future work.
I will be calling them back for future work.
Richard
01:41 11 Nov 25
We were VERY impressed with Jimmy W’s workmanship! We’ve had several others try to troubleshoot our heat pump issues with no luck. Jimmy took the time to listen to our concerns then systematically figure out what was wrong and corrected the problem. Great fellow, we are so appreciative that he was the one who was sent to our home. We will ask for him again in the future.
K. L.
00:47 26 Apr 25
Nickie G provided exceptional air conditioner maintenance service. He was professional and thorough in his work. He clearly explained the process, addressed all concerns, and ensured the system was running efficiently. Highly recommend for reliable and quality service!
Liz Stockman
01:55 25 Apr 25
Every time the guys from Moore and Russell come out they do a great job and are very professional. Nickie G was my technician today and he was an absolute star! Very thorough, ensuring all work was done and kept me informed of all maintenance being completed.
Craig McLeod
00:40 25 Apr 25
Nick G did an amazing job with the maintenance of our heat pump, providing professional, friendly service and really going above and beyond for a standard service call. Would highly recommend
Prince Edward
20:11 24 Apr 25
After Couples times of services, Brandon worked hard and found the leaking issue, also fixed some issues from installation. Well done . Thank you Brandon.
muriel henry
19:58 24 Apr 25
Nick was very thorough and took the time to explain his steps in performing a heat pump service.
CRISTINA Ferreira
02:47 24 Apr 25
Had our yearly furnace maintenance done by their serviceman Nick. He was on time, did his work and provided a thorough report to us and cleaned up when he was done. Exceptional service!
Sylvie Martineau
02:33 24 Apr 25
Jansen was amazing from the beginning and clearly explained the options we had with our newly purchased older manufactured home. He understood our goal and made sure all our needs were met with a clear plan. He even came back and helped us fill out the rebate form online so it would be done correctly. He’s a gem! Thank you!
Keith Vernon
23:52 23 Apr 25
We had an outstanding experience today from Nickie G. His annual review of our air conditioner and furnace was extremely well done. He took much effort to explain each step of the process and has a great personality. A true professional and deserves 5 stars
Proudly serving Port Coquitlam and the surrounding communities, Moore & Russell expert HVAC technicians provide reliable heating, cooling, and indoor comfort solutions wherever you call home.
Ready for fast, reliable heating and cooling services in Port Coquitlam? Call us at (604) 335-2019 to speak with one of our professionals, or schedule your service online today!
Schedule a consultation for heating & cooling services in Port Coquitlam.
